USING TELEPHONE AT YOUR BUSINESS
Telephone is general voice communication, every office and everyone using the
telephone to communicate information or other thinks to other place without
have to go to it's destination. Did you know that the office telephone also
can do more that just a simple communication for our business, we can do more
with the feature that available at telepohone.
What can we do with telephone connection ?
- Integrate geographically separate locations into one organisational telephone
network (branch offices, outsourced services and home/remote workers)
- Connect to a value added network (VAN) or virtual private network (VPN)
for intra-organisational or close partnership inter-organisational working
- Connect to the Internet to send and receive e-mail, transfer documents and
access business information resources
- Access office computer files from a sub-office or from home
- Use teleconferencing to discuss and edit documents on screen, build established
relationships and cut travel time and costs
Telephony is not generally a high proportion of a company's costs, but it does
tend to be "mission critical". You may not want to upgrade your equipment
or change your service provider, with any risk of disruption, simply to save
a small percentage of your rental and call costs, but if you do spend a large
amount on long distance or international calls the time may be right to consider
a change or at least using an indirect or Carrier Pre-Selection (CPS) operator.
The Latest Innovation of Telephone for Business
The market for telecoms is moving rapidly, as technical innovations are translated
into new services. Some of the applications to consider for your business include:
- On-site and wider ranging mobile communications provided through fixed wireless
(DECT) or mobile telephony (GSM)
- Least cost routing (LCR) – programs a system to use the cheapest available
service for the distance and time of day of the call
- Computer Telephony Integration (CTI) – uses telephone signalling to
provide information to computers, and computer interfaces to ease telephony
administration
- Unified messaging or customer relationship management (CRM) – makes
integrated customer records available at the contact interface
- Centrex services – private network or PBX-type functions provided
from a telco's own central exchange without consumer equipment
- Combined voice and data networks – saves the installation and administration
costs of two separate networks
For little or no extra cost many of the above applications could be introduced
into your business. By looking out for new products and services available in
your area you may well find the humble telephone at the heart of your strategy
to do business on-line. (by Crucible Multimedia)
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